Debt Collection Agent Jobs in Uganda 2026 – Zenka Finance Limited

Company: Zenka Finance Limited

Job Title: Debt Collection Agent

Number of Positions: 2

Department: Debt Collection

Reports To: Team Leader

Location: Kampala, Uganda

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Date Posted: 4th June 2026

Application Deadline: 12th June 2026 (Close of Business)

About Zenka Finance Limited

Zenka Finance Limited is inviting qualified and motivated candidates to apply for the position of
Debt Collection Agent. The successful candidates will support portfolio quality by engaging customers,
facilitating timely repayments, negotiating payment plans, and ensuring compliance with company policies and regulations.

Job Purpose

The purpose of a Debt Collection Agent in a microfinance company is to support portfolio quality by engaging customers through outbound communication, facilitating timely repayments, negotiating payment arrangements where appropriate, and ensuring compliance with company policies and regulatory requirements.

Key Duties and Responsibilities

• Conduct outbound collection calls to customers across various stages of delinquency.
• Remind customers of outstanding obligations and encourage timely repayment.
• Negotiate repayment arrangements and follow up on agreed commitments.
• Maintain accurate records of customer interactions, payment commitments, and collection activities.
• Investigate and resolve customer concerns related to outstanding balances and repayment obligations.
• Escalate complex or sensitive cases to the appropriate departments for further action.
• Ensure adherence to company policies, procedures, and ethical collection practices.
• Collaborate with internal teams to support portfolio performance and recovery efforts.

Minimum Requirements

• Diploma or Bachelor’s degree in Business Administration, Finance, Economics, Customer Service, or a related field.
• At least one (1) year of experience in debt collection, customer service, call center operations, or a related role.
• Ability to work in a dynamic operational environment with flexibility to support extended business hours, weekends, public holidays, and rotational schedules.
• Strong negotiation, communication, and interpersonal skills.
• Proficiency in CRM tools and Microsoft Office applications.
• Ability to handle challenging conversations professionally while maintaining a customer-focused approach.

How to Apply

Interested candidates should submit their application letter and updated CV via email to:

📧 careers@zenka.co.ug
CC: dmytro.krasnoshlyk@momani.co.ug
CC: edmond.muhairwe@momani.co.ug

Deadline: 12th June 2026, Close of Business.

Company Address:
Zenka Finance Limited
Wildlife Tower, Ground Floor,
Plot 31, Kanjokya Street,
Kampala, Uganda