Partner Support Agent Jobs in Uganda 2026 – Zenka Finance Limited

Company: Zenka Finance Limited

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Job Title: Partner Support Agent

Number of Positions: 1

Department: Partner Support

Reports To: Team Leader

Location: Kampala, Uganda

Date Posted: 4th June 2026

Application Deadline: 12th June 2026 (Close of Business)

About Zenka Finance Limited

Zenka Finance Limited is seeking a qualified and customer-focused professional to join its team as a
Partner Support Agent. The successful candidate will provide timely and professional support to
Key Account Managers (KAMs) and retail partners, ensuring operational efficiency, issue resolution, and an excellent partner experience.

Job Purpose

The purpose of a Partner Support Agent in a microfinance company is to provide timely and professional support to Key Account Managers (KAMs) and retail partners through multiple communication channels, ensuring effective issue resolution, operational efficiency, and a positive partner experience while supporting business growth and service delivery.

Key Duties and Responsibilities

• Handle partner inquiries and support requests through calls, emails, and chats.
• Provide timely assistance to Key Account Managers (KAMs) and retail partners regarding products, processes, and operational procedures.
• Investigate, resolve, and follow up on partner issues while ensuring satisfactory resolution.
• Escalate complex cases to the relevant departments and monitor progress until closure.
• Maintain accurate records of partner interactions and activities in company systems.
• Support onboarding and education of partners on company products, services, and processes.
• Collaborate with internal teams to improve service delivery and partner satisfaction.
• Ensure compliance with company policies, procedures, and data confidentiality requirements.

Minimum Requirements

• Diploma or Bachelor’s degree in Business Administration, Customer Service, Communications, Marketing, or a related field.
• At least one (1) year of experience in customer support, partner support, call center operations, or a related role.
• Willingness and ability to work flexible schedules, including weekends, public holidays, and rotational shifts as required by business operations.
• Strong communication and interpersonal skills with proficiency in English.
• Proficiency in CRM tools and Microsoft Office applications.
• Ability to work independently, manage multiple tasks, and solve problems effectively.

How to Apply

Interested candidates should submit their application letter and updated CV via email to:

📧 careers@zenka.co.ug
CC: dmytro.krasnoshlyk@momani.co.ug
CC: edmond.muhairwe@momani.co.ug

Deadline: 12th June 2026, Close of Business.

Company Address:
Zenka Finance Limited
Wildlife Tower, Ground Floor,
Plot 31, Kanjokya Street,
Kampala, Uganda