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Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unrivalled advantage.Duties and Responsiblities
Follow up on last expense claims and ensure payment is done within 48 hours upon confirmation by the Client.
Monitor claim payments and generate various reports.
Respond to clients’ enquiries effectively and ensure timely resolution of all issues raised.
Follow up with Insurer for preparation of Discharge Vouchers and Payment of due claims.
Verify and ensure that all the accompanying documents for Life claims are attached and forwarded to Insurer for payment within 7 days of receipt.
Process critical illness and disability claims within the stipulated turnaround time.
Ensure all clients are served efficiently and effectively.
Ensure proper reports are prepared for teams based in the Counties as per agreed turnaround time.
Key Result Areas
Timely claims payment
Quality claims processing
Quality customer experience
Key Competencies
Strong analytical skills
Attention to detail
Excellent communication skills both oral and written
Time management skills
Flexibility and adaptability
Strong interpersonal and organizational skills
Knowledge And Skills Required
Skill in fostering client relations including the ability to effectively manage conflict
Ability to establish and maintain effective working relations
Ability to multitask and manage multiple projects at the same time
Proficiency in Microsoft Excel
Professional and Academic Qualifications
Bachelor’s degree in a business-related field.
Certificate of Proficiency in Insurance.
Two (2) year’s relevant experience.