We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,200 employees in over 26 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.

Ibero Uganda Ltd. (Ibero) is a company of the Neumann Kaffee Gruppe and one of the leading exporters of high-quality coffee, with warehouses and processing facilities in Kampala and out-stations in all coffee-growing regions of Uganda. Ibero Uganda has been working towards better integration in the local market and has become a professional, long-term, and trusted business partner towards its suppliers and customers. Our commitment to developing the Ugandan coffee industry is unwavering, and we are proud of our positive contribution to the industry.

For our group company, Ibero Uganda Limited, we are looking for a Senior IT Officer.
The position will be based in Kampala, Uganda and reports directly to the IT Supervisor.

Your responsibilities

• Manage and support company-wide IT systems including servers, networks, and business applications.
• Monitor system performance, security, and data integrity across all platforms.
• Respond to escalated IT issues and ensure timely resolution.
• Lead implementation of new hardware, software, and network systems.
• Coordinate IT support across departments and guide junior IT staff.
• Maintain and enforce IT security protocols, backups, and disaster recovery plans.
• Ensure compliance with company policies, licensing requirements, and data regulations.
• Document IT procedures, configurations, and maintenance activities.
• Evaluate and recommend improvements for systems, tools, and workflows.
• Collaborate with vendors and third-party service providers as needed.

Your profile

• Bachelor’s degree in computer science, Information Technology, or related field.
• 3+ years of relevant experience in IT operations or systems administration.
• Strong knowledge of networking, cloud services, data security, and server management.
• Proficient in Windows and/or Linux environments, virtualization, and backup solutions.
• Familiar with firewalls, antivirus tools, Active Directory, and Office 365 administration.
• Solid troubleshooting skills and ability to manage multiple tasks under pressure.
• Excellent communication and documentation abilities
• Experience in cybersecurity and compliance standards
• Certifications such as CompTIA Network+, Security+, Microsoft, or Cisco (CCNA/CCNP).
• Experience with ITIL framework or ITSM platforms.
• High level of personal integrity and empathy.
• Attention to Detail
• High resilience, reliability as well as ability to manage deadlines.
• Effective Team work and coordination
• Problem solving
• Proactiveness
• Proficient in English and any other local languages.

Our staff appreciates

• International: Working in an international atmosphere in a growing and progressive company
• Flexibility: Flexible working hours including a mobile work option

Have we sparked your interest?
We are pleased to receive your application documents.

Please get in touch with your first point of contact:

Sylvia Kabarungi