Job Title: IT Support Officer (Full-Time)
Company: Exim Bank
Location: Kampala, Uganda
Industry: Banking
Category: Computer & IT
Application Deadline: Wednesday, March 19, 2025
Date Posted: Wednesday, March 12, 2025
Base Salary: Not Disclosed
Job Overview
Exim Bank is seeking an IT Support Officer to provide technical support for core banking and alternative systems. The role involves ensuring timely resolution of service desk tickets, managing IT applications and databases, and executing end-of-day system processing.
Key Responsibilities
- Run the daily end-of-day process and ensure the system is ready for the next day’s transactions.
- Execute, review, and verify daily backups for core banking and peripheral application databases.
- Ensure backups are transferred to the Disaster Recovery (DR) site and replication is in sync.
- Manage user rights assignments and access control.
- Install, configure, and manage banking applications and databases.
- Provide first and second-level support for all IT applications and databases.
- Oversee the IT service desk, ensuring timely resolution of requests from branches and customers within Service Level Agreements (SLAs).
- Collaborate with third-party vendors to implement new solutions and change requests aligned with business needs.
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT) for all change requests.
- Maintain and update Standard Operating Procedures (SOPs) for IT processes.
- Proactively communicate with stakeholders regarding service failures and resolution timelines.
- Perform any other duties as assigned by the supervisor.
Key Attributes
- Strong understanding of banking policies & IT procedures.
- Analytical problem-solving skills and ability to think critically.
- Effective report writing skills.
- Self-driven and motivated.
- Strong teamwork and collaboration skills.
- Ability to multi-task and work efficiently under pressure.
- Excellent customer service and communication skills.
- Ability to meet expected turnaround times.
Qualifications & Requirements
- Education: Bachelor’s degree in IT-related fields, preferably Computer Science.
- Experience: At least 1.5 years in IT, Banking, or a related field.
- Preferred Knowledge: Digital banking products (added advantage).
- Hands-on experience in IT applications, core banking support, infrastructure, and IT operations.
- Strong analytical skills with innovative problem-solving abilities.
Why Join Us?
- Work with a leading financial institution in Uganda.
- Opportunities for career growth and development in banking IT operations.
- Collaborative and technology-driven environment.
How to Apply
Interested candidates should send their cover letter and up-to-date CV to:
📧 Email: hr@eximbank-ug.com
📌 Subject: JOB APPLICATION: IT SUPPORT OFFICER
Deadline: Close of business, Wednesday, March 19, 2025.
Apply now and be part of Exim Bank’s dynamic IT team!
