Posta Uganda is hiring a Mail Handler (30) to handle customers incoming and outgoing mail, by distributing and delivering them to the right owners in line with the objectives and aims of UPL.
• Duty Stations: Busembatya, Bushenyi, Busia, Kaliro, Fort Portal, Kamuli, Kapchorwa, Kisoro, Kyambogo, Lugazi, Malaba, Jinja, Mengo, Mukono, Nakawa, Wandegeya, Kiboga, Bugiri, Nakasongola, Lyantonde, Luwero, Kaberamaido, and 08 for EMS Kampala Office
• Level: Seven (07)
• Reports to: Station In-charge

DUTIES AND RESPONSIBILITIES
1. Sort incoming and outgoing mail and packages according to established routes and delivery schedules.
2. Assist customers with inquiries and provide information about postal services and products.
3. Ensure timely and accurate delivery of mail and packages to designated addresses along specified routes.
4. Maintain accurate records of deliveries, including any undelivered or returned mail, and report any issues encountered during delivery to the supervisor.
5. Weigh, stamp, and process letters and packages, applying the correct postage, and ensure that mail is securely wrapped and ready for delivery or dispatch.
6. Perform basic maintenance and safety checks on the motorcycle to ensure that it is in good working condition and promptly report any mechanical issues or needs for repair and servicing to the Administration for immediate handling.
7. Follow all traffic laws and safety guidelines while riding the motorcycle, and use appropriate safety gear and equipment to ensure personal safety and the security of mail items.
8. Handle all postal items with care and in accordance with postal regulations and procedures, and maintain confidentiality of customer information.
9. Make certain that torn and damaged items are carefully secured, re-weigh the item, wrap it again, and make a report to the supervisor.
10. Perform any other duties that may be assigned by the supervisor.

KEY PERFORMANCE INDICATORS
• Percentage of correctly sorted and routed mails and packages
• Average number of mails processed per hour/per day
• On time delivery rates
• Number of customer complaints related to mail handling errors or delays

PERSON SPECIFICATIONS
Minimum Qualifications
i. UCE Certificate
ii. MUST have a valid rider’s permit with class A. Working experience
• At least two (02) years relevant working experience in a reputable organization.

Competences
• Effective verbal and written communication
• Timely mail processing and delivery
• Ability to lift and move heavy mailbags and packages.
• Ability to speak and write English
• Ability to use a computer

NB: Applicants for the job of mail handler MUST indicate their stations of choice on the upper right hand corner of the envelope in which the application is enclosed.