IT Support Officer

Yako Bank (U) Limited is hiring a dynamic, self-motivated, and result-oriented professional for the role of IT Support Officer to support its growing customer base and ensure seamless IT operations.

About Yako Bank (U) Limited
Founded in 2010 and upgraded to a Credit Institution in 2020, Yako Bank is a trusted provider of savings and lending products. Licensed by the Bank of Uganda, the institution is committed to delivering innovative financial solutions to its diverse clientele.

Position Details
Job Title: IT Support Officer
Location: Head Office, Forest Mall Lugogo, Kampala, Uganda
Reports To: IT Manager

Role Overview
The IT Support Officer will monitor and maintain Yako Bank’s computer systems and networks, provide technical support, and resolve hardware and software issues efficiently to ensure smooth operations.

Key Responsibilities
Technical Support
• Provide first-line support for all ICT-related issues, ensuring adherence to service management standards.
• Respond to breakdowns and user queries, offering proactive and timely solutions.
• Diagnose and resolve hardware and software faults in person or remotely.
• Maintain a log of all network and infrastructure issues.
System Maintenance
• Ensure the electrical safety and smooth operation of all computer equipment.
• Support the rollout of new applications and systems updates.
User Training & Support
• Offer training and advice to users to maximize the benefits of the Bank’s systems.
• Provide technical support and allocate complex issues to appropriate ICT technical levels.
Database & Reporting
• Provide support for database management and retrieval of reports as needed.
Network & Infrastructure Management
• Oversee configuration, deployment, and management of network devices and related products.
• Collaborate with ICT staff to arrange external support for unresolved issues.

Knowledge & Skills
Technical Expertise
• Proven experience managing network devices and related applications.
• Familiarity with system planning, security principles, and software management.
• Knowledge of applicable data privacy practices and regulations.
Soft Skills
• Strong customer service orientation and teamwork abilities.
• Excellent communication skills (technical and user-friendly).
• Analytical, problem-solving, and research capabilities.
• Ability to prioritize tasks under pressure.

Qualifications & Experience
• Education: Bachelor’s degree in Computer Science, Information Technology.
• Certifications: Additional certifications in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC, or similar areas are advantageous.
• Experience:
o Minimum of 1 year in a busy IT function.
o Banking sector experience and knowledge of banking products are desirable.

Application Process
How to Apply:
Address your application to the Human Resource & Administration Manager, Yako Bank.
Submit your application via email to hr@yakobank.com. Include the following:
1. A detailed CV with telephone contacts and email addresses of three referees (one must be your most recent employer).
2. Photocopies of academic testimonials.
Deadline: 24th January 2025
Only shortlisted candidates will be contacted.

Important Note
Yako Bank does not make job offers online. Ensure your application complies with its procedures.

This is an exciting opportunity to grow your IT career with a reputable financial institution. Join Yako Bank and contribute to its innovative financial services delivery!