Job title: Debt Collections Agent

Reporting to: Debt Collections Agent Team Leader

Hours: 8:00 – 17:30, Monday- Friday

Salary: Negotiable as per experience and national benchmarks

Location: Nairobi

Company Overview

4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub- Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.

Purpose: To Unlock Human Potential for Good

Mission: To Grow Business with Capital and Knowledge

Vision: The first choice for MSME growth in Africa

Job Purpose

The Debt Collections Agent at 4G Capital are responsible for managing delinquent customer portfolio and recover any overdue monies in line with 4G Capital policies.

Roles & Responsibilities

Account Management:

● Proactively manage and work on assigned accounts to ensure effective recovery of overdue payments.

Daily Targets:

● Consistently meet and exceed daily collection targets through efficient planning and execution.

Follow-Up and Resolution:

● Conduct timely follow-ups on defaulted accounts to close them out.

● Investigate and resolve customer queries or complaints to maintain positive client relationships.

Monthly Performance Goals:

● Achieve and surpass monthly collection targets, contributing to the overall performance of the collections team.

Field Engagement:

● Perform regular field visits to recover debts, ensuring timely submission of detailed reports and actionable recovery plans.

● Collaborate with branch teams during field collection drives to optimize recoveries across all branches.

Debt Portfolio Oversight: Work closely with units and the call center to efficiently manage and reduce the bad debt portfolio.

Stakeholder Collaboration:

● Build and maintain strong relationships with local authorities and security officers to facilitate recovery efforts.

● Coordinate with the call center to act on escalated BFCs..

Reporting and Documentation:

● Maintain accurate records of field activities, providing clear reports on progress, challenges, and recommended actions.

● Compliance and Ethical Practices: Adhere to all company policies and regulations during collections activities, ensuring ethical and lawful practices at all times.

Required skills

● Degree or diploma in a Business related course

● Previous debt collection experience is mandatory

● High communications & presentation skills

● Ability to handle confidential information

● Organizational skills with attention to detail

● Excellent time management skills and ability to multitask and prioritize work

● Attention to detail and problem-solving skills

● A Strong service ethos is essential

● A can do, proactive, energetic attitude towards your work and people is a must.

● A good self- manager,

● You need to be a strong team player, prepared to get your hands dirty

● A ‘make it happen’, positive, energetic attitude to your day-to-day work

● Enthusiasm to hit the highest standards

● A practical approach to issues and challenges

● A desire to make a difference everyday.

● Must be willing to relocate anywhere within the country

● Self-starter, problem solver and able to work under minimal supervision

● Integrity