Job Opportunity 1: Customer Care Specialists – Mogo Uganda

Department: Customer Service
Reporting to: Sales Manager
Location: Iganga, Arua, and Verma Lugogo branch
Deadline: 1st September 2025
Apply to: careers@mogo.co.ug

Key Responsibilities

• Identify, assess, and address customers’ needs promptly to ensure satisfaction and retention.
• Collaborate with the Sales team and other Customer Care Agents to resolve inquiries, complaints, or escalations efficiently.
• Process customer loan applications accurately, ensuring compliant loan disbursements.
• Provide professional explanations of Mogo’s finance products, loan terms, and processes.
• Maintain accurate and up-to-date records of customer interactions and loan applications in the ERP system.
• Follow up with customers to ensure resolution of issues and ongoing support.
• Build and maintain strong customer relationships to foster trust and loyalty.
• Identify opportunities to upsell or cross-sell Mogo products.
• Adhere to company policies, procedures, and regulatory requirements.
• Provide feedback on customer trends and needs.
• Undertake any other tasks assigned by the Customer Care Manager.

Qualifications and Skills

• Bachelor’s degree in any discipline from a recognized university.
• Minimum 3 years’ experience in customer support (financial services, logbook, or consumer loan industry preferred).
• Strong customer orientation with excellent interpersonal and relationship-building skills.
• Proven experience in direct sales or customer-facing roles, with loan processing knowledge.
• Exceptional verbal and written communication skills with confidentiality.
• Proficiency in Microsoft Office and ERP systems.
• High emotional intelligence, able to work under pressure.
• Strong work ethic, proactive attitude, and integrity.
• Ability to multitask, prioritize, and manage time effectively.

Job Opportunity 2: Field Sales Officer (Bodas) – Mogo Uganda

Department: Sales
Reporting to: Branch Manager
Location: Tororo, Iganga, and City Branch
Deadline: 1st September 2025
Apply to: careers@mogo.co.ug

Key Responsibilities

• Achieve or exceed weekly, monthly, and yearly sales targets for Boda loans and related Mogo products.
• Conduct field visits to engage potential customers, promote Mogo’s products, and encourage purchases.
• Screen and enroll qualifying customers while ensuring compliance with company criteria.
• Explain product features, benefits, and loan terms, tailoring pitches to customer needs.
• Follow up on customer repayment commitments to minimize defaults.
• Maintain accurate sales records, customer appointments, and payment schedules in the ERP system.
• Address customer concerns and escalate complex issues when necessary.
• Build long-term relationships with customers to drive satisfaction and repeat business.
• Monitor competitor products, market trends, and provide insights to improve Mogo’s offerings.
• Adhere to company policies, procedures, and regulatory requirements.
• Undertake any other tasks assigned by the Branch Manager.

Qualifications and Skills

• Proven experience in field sales, customer engagement, or loan administration (Boda/microfinance sector preferred).
• Strong understanding of sales techniques, loan processes, and portfolio management.
• Excellent communication and interpersonal skills.
• Proficiency in ERP systems or sales tracking tools.
• Ability to analyze market trends and competitors to boost performance.
• Knowledge of regulatory requirements and compliance in sales and loan administration.
• Self-motivated, able to work independently under pressure.
• High school diploma required; degree or diploma in Business, Marketing, Finance, or related field is a plus.
• Valid driver’s license or ability to travel within assigned areas (preferred).

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