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Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public.
Our Mission
Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities.
Our Vision
To become an integrated Centre of Excellence in Management Advisory, Training and Organizational Development within Eastern and Central Africa.Roles summary.
Meet and exceed performance targets, including customer satisfaction, call quality, productivity, and adherence to schedule.
Timely Service desk complaints tickets closure to provide customer with feedback within 24-48 hours
Ensure outbound calls and surveys are carried out on a regular basis with an aim of collecting data on customer pain points and customer satisfaction score
Handle customer inquiries and complaints with professionalism, empathy, and a focus on resolution, ensuring customer satisfaction and loyalty.
Provide real-time support and guidance to customer issues and ensure consistent service quality.
Prompt handling of customer queries on all customer touchpoints, including but not limited to web, social media and incoming telephone calls
Ensure clear documentation of customer interactions for follow up and reporting.
Ensure adherence to the set service standards
Qualifications.
Degree in Business or related field
Over 2 years contact Centre experience,
At least 1 year of banking experience within a busy branch
Customer service & management training.