Job Description
Mission/ Core purpose of the Job

Deliver overall data support to efficiently manage channels of distribution

Responsibilities
Main Job Functions:

Business modelling for any new proposals to improve business efficiency
Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
Track agent quality management performance as per set KPIs and opportunities in the market.
Support manager channels management to do agent gap analysis per region, territory and site.
Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity
Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely.
Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade.
Monitoring activities of the agent management team
Ensure adherence to the terms and conditions by both agents and rebalancing partners. Ref. Schedule 2(Offences and Penalties).
Empower customer facing teams with information required for first line customer query resolution and use of digital tools
Guide teams about the respective resolution channels/processes.
Analyze channel performance (CiCo) trends and share with regional teams to improve performance.
Support manager quality assurance to drive MoMo amplification.
Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations.
Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities
Qualifications
Education:

A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or in any related field.
Proficient with scripting language and MS Office applications especially Excel and Power Point.
Experience:

A minimum of 2 years’ progressive experience in analysis within the Fintech, Telecom or FMCG Industry.
Proven exposure in Dealer and channel partner engagements for business growth.
Knowledge and experience in Digital Distribution channels management
Good Interpersonal skills to effectively communicate with and manage distribution channel expectations (internal and external) with stakeholders who impact performance.
Competencies

Strong analytical and Mind mapping skills
Creative and Observant
Ability to meet deadlines
Can take initiative
Behavioral Attributes

Self-motivated
Decisive
Independent but a Team Player
Customer oriented
Alert to environment changes and trends
Good aptitude and adaptable
Must have attention to detail