Job Description
Mission/ Core purpose of the Job

Deliver the overall management of the digital Retail payments ecosystem for the Merchant segment.

Responsibilities
Main Job Functions:

Manage the MoMo payments roadmap for merchant segment (Local FINCO).
Manage relationships with internal partners and third parties to scale the informal and formal merchants’ growth opportunity.
Manage the end-to-end design of the merchants’ value propositions to ensure alignment to target customer expectations.
Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
Deliver effective key processes (e.g. onboarding, liquidation etc.) to scale merchant base per set targets and SLA agreements.
Liase with Customer interfacing teams to resolve merchant complaints and put in place a framework for continuous improvement of the merchant proposition.
Work with internal stakeholders to monitor the performance of existing products, cost effectiveness to drive healthy contributory margins & pricing to ensure product/service uptake and profitability.
Utilise data driven approach to deliver product , sector and insights and short to medium term plans.
KPA Quality Standards/Measures

Manage and implement the merchants’ product roadmap
Design of effective key process merchant ecosystem to deliver quality and efficiency within standards and SLAs.
Monitor performance of merchants; value, Volume and Revenues.
Work with external and internal partners to deliver brand building and awareness programs to support merchants.
Follow up on closure of identified service gaps.
Develop product growth strategies aimed at increasing revenues.
Qualifications
Education:

Bachelor’s degree or equivalent from a recognized university.
Proficient with MS Office applications especially Excel and Power Point.
Experience:

A minimum of 5 years’ experience in Sales, Marketing, Customer experience or related business functions.
Prior experience in the Payments system organization will be an added advantage.
Competencies

Knowledge of Company financial systems and procedures.
Strong analytical skills.
Creative and Observant
Ability to meet deadlines.
Can take initiative.
Behavioral Attributes

Self-motivated
Decisive
Independent but a team player
Customer oriented.
Alert to environment changes and trends.
Good attitude and adaptable.
Must have attention to details.