Job Summary
As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.

Key Responsibilities
• Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
• Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
• Report any unusual findings during the collection process to the team leader or Collections Head.
• Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
• Adhere to the operational risk framework requirements for collections.
• Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
• Manage service levels for both internal and external customers, as well as address various company complaints.
• Ensure the confidentiality of customer data at all times.
• Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
• Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters

Skills and Experience
• Knowledge of Banks collection process
• Payment Negotiation skills

Qualifications
Undergraduate degree