Head, Branch Operations – Kano at Optimus Bank

Optimus Bank is registered under the laws of the Federal Republic of Nigeria and licensed as a National Bank by the Central Bank of Nigeria (CBN). We also comply with other statutes and regulations generally applicable to Deposit Money Banks (DMBs) operating in Nigeria.

Our vision is to build the preferred platform that delivers value through sustainable and scalable solutions for individuals and businesses.Key Responsibilities & Duties

Ensure effective administration of the cash management and vault access control
Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
Regular review of reports and internal ledgers.
Ensure all possible failure points/lapses in branch operations are identified and resolved.
Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
Ensure Prompt rendition of all required regulatory and internal reports.
Business Office Staff supervision and coordination
Availing Branch-wide Transaction Approval
Customer Service Bench marking Standards Maintenance
Customer Complaints Management
Ensure adequate training for all staff
Coordination of Bank-wide Cash Management Unit
Proofs Preparation and Transactions Reconciliation
Regulatory compliance and monitoring
Builds Customers Interest in the Bank’s Products and Services
Drive digital adoption in line with the Bank’s strategy

Requirements

Education/Qualification

A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

Minimum of 5 years’ banking experience in Branch Operations.

Benefits

What’s in it for you?

Limitless Growth.
Positive and Inclusive Work Environment.
Tailored Rewards and Recognitions.
Continuous learning environment.
Health and Wellness Benefits.